FAQ | Frequently Asked Questions | Branch Office Furniture

Frequently Asked Questions

Need help? We're available to answer your questions over email, on the phone, or on live chat between 8am-8pm ET.

Orders

Can I see the furniture in person before I buy?

Absolutely. If you're based in NYC or Toronto, we encourage you to make an appointment to stop by our local showrooms. If you're not in NYC, we're happy to conduct a video walkthrough of our showroom to answer any questions about our products.

Where do you operate?

We ship our furniture anywhere within the continental United States and Ontario, Canada, and offer white glove installation and Branch Flex service in 30 metro areas: Alabama, Arizona, Arkansas, California, Colorado, Connecticut, DC Metro, Florida, Georgia, Illinois (Chicago metro), Massachusetts, Maryland, Michigan (Detroit metro), Mississippi, New Hampshire (Manchester metro), New Jersey, New York, North Carolina, Ohio, Oregon, Ontario CAN, Pennsylvania, South Carolina, Tennessee (Nashville metro), Texas, Utah, Virginia, Washington, Wisconsin (Milwaukee metro). See below for a map of our white glove coverage area:

Branch Coverage Area

Can I schedule my white glove delivery on a specific date?

When you place a white glove order, our delivery partner will reach out to get your preferred date. For corporate orders, we'll take care of everything, including connecting with your landlord or building facilities manager to make sure we have everything we need to get you set up on time.

Are shipping, assembly and space planning included?

We offer free white glove delivery and assembly on desks, conference, lounge and collaboration furniture, concierged by a Branch Captain, for all enterprise orders above $5,000 within our service areas. Branch Flex, our trade-in service for used Branch furniture, is free for all qualifying products within a Branch service area.

How long will shipping take?

In stock products ship out of our warehouse within 1-3 business days. You'll receive an email and tracking number when your order ships, and depending on your location should arrive in 2-5 days. Enterprise orders are scheduled based on your needs, and can be delivered and installed in our service areas as soon as 5-15 business days. Larger orders may take additional time, and products that are not in stock may take longer to ship. We'll always let you know how long shipping will take for every SKU before you order.

How will my products arrive? What can I expect?

If you're eligible for white glove installation with a qualifying order in a Branch service area, we'll connect you with a Branch Captain who will be your single point of contact for your furniture installation. Your Captain will coordinate with the relevant person on your team to arrange delivery, unboxing and assembly at the time that works best for you. If you aren't in a Branch service area, we'll ship your order through ground or freight shipping, depending on size. Filing cabinets and credenzas come assembled in their box, chairs and accessories come in a single box, and individual desks arrive in two boxes.

Product and Stock

What products do you offer?

Right now, Branch sells workstation and collaboration products: a standard and standing desk, quad and sixtop benching, an ergonomic chair, filing cabinet and credenza, conference tables, and bistro table and bar stools. We also sell accessories for our furniture, like privacy panels, in-desk power and wire organizers. We're expanding our furniture line quickly. If you like our furniture and wish we sold something else, we'd love to hear from you—there's a good chance we can help.

Why do some products take longer to ship?

We limit our customization options so we can carry more items in inventory and ship them fast. If you order a colorway or option that we don't have in stock, we'll make it to order with our overseas manufacturing partner, which takes longer to ship. We'll always let you know when to expect your furniture.

What are the dimensions of each piece?

The dimensions of each of our furniture items can be found on the relevant product page. Contact us on over email or chat if you have questions about packaged dimensions.

How do I assemble Branch furniture?

If your order isn't eligible for white glove installation, it's still easy to put together Branch furniture by yourself. Excluding our benching products, every piece of Branch furniture can be assembled by a single person—the filing cabinet and credenza ship assembled—and comes with all necessary tools. Full assembly instructions are included with your order.

Payment and Financing

What forms of payment do you accept?

For online orders, our preferred form of payment is credit card: we accept Visa, MasterCard, Discover and American Express. We'll also accept Paypal. If you're placing a larger order, please get in touch with a Branch Expert and we can offer alternatives including wire transfer.

Can I finance my order?

We've partnered with Affirm to offer instant financing for Branch furniture, to be paid in fixed monthly installments over 3, 6 or 12 months. Click on the Affirm link on any product page to learn more! For financing of large and corporate orders, contact our sales team.

Warranty and Returns

What is your return policy?

With the Branch Worry-Free Return Policy, all Branch furniture is eligible for return within 30 days of delivery when undamaged and in original packaging. Just pay return shippping! Our full return policy is can be found here.

During this holiday season, enjoy Extended Returns: any item that is received between November 18st and December 25th, 2020 may be returned up to January 8th, 2021 or within 30 days, whichever period is longer.

What is Branch Flex?

If you're a corporate customer based in a Branch service area, we'll pick up old Branch furniture free of charge. Depending on its condition, we'll even give you credit toward your next purchase with Branch. Learn more about Branch Flex here, and contact us to schedule a pickup.

Will I get store credit if I use Branch Flex?

If you're a corporate customer of Branch, depending on the age and condition of your furniture, you may be eligible for credit toward your next purchase when you use Branch Flex. We'll conduct a quick assessment and let you know whether you're eligible for credit prior to pickup.

What is your warranty policy?

With certain exclusions, Branch furniture is backed by a ten year warranty. Our full warranty policy is here.

Have more questions?

Say hello on live chat, call us at the number above, or drop us a line at hello@saijirui.com, and we'll get back to you as soon as possible.